Customer Service ignoring multiple emails/calls

Various emails over to three Skywise addresses went unanswered following an complaint where i was charged due to their technical problem on the booking website. (Special service fee for booking via telephone)<br> I was told via telephone and sent a written quotation indicating that the fee would not be charged.<br> <br> Personnel involved in this issue is Me Nada Phoofolo, Fadwah at Cape Town Ticket office. Even the Info@skywise was copied without a single reply.<br> <br> Ms Phoofolo made an commitment through their supervisor (Nqobile Twala) to call me first thing in the morning on 19 August, which once again were not honoured.<br> <br> It seems that Skywise is not committed to their clients once they have taken their money.<br> <br> This kind of service may result in clients becoming less interested to deal with this new airline. Something that can hardly be afforded.<br> <br> I need a reliable person to contact me and ensure the service fee to be refunded?<br> <br> <br> <br>