Skyvoice: either worst customer service or a ****

I order between R 8-15k online per month. I know how things work by now. This company has no idea how things work.

I ordered. Payment was prompt. "Sorry, website content is old, device is discontinued, you have to pay more for replacement device" was their response along with an invoice. Should have picked up the red flag. Second payment was prompt with PoP sent. After payments, customer service was non-existent. After almost a week they had still not shipped anything and seemed to have completely forgotten about me, even after several queries. On day 8 I sent the cancellation. They said "Just waiting for waybill number". Day 9 I INSISTED THEY REFUND ME and they refused, saying (orders from CEO Brett) that it was dispatched, but they refused again to give me shipping information. Now, day 10, still no package, waybill # or tracking details. Phoned them today, spoke to owner. Said he would have Robin email me the details. Followed up with email. Not a thing. Now I know I have been ****med.

Don't waste time or take the risk of losing your money with this excuse for a customer service company. Will never order from them again. Rather Take A Lot at 30% more expensive and 100% less issues and risk. R 2500 expensive lesson I learned to purchase from fly-by-night websites. Time to take some legal action now.