Very poor service

All I can say is that tracker sucks. I have had 3 vehicles on skytrax for the last 10 years plus. For the last year and a half I have had nothing but trouble. My son's and daughter's vehicles continually do not report all the time. It will show that they are somewhere, meanwhile they were there quite a few hours back. I get told the cell tower signal is weak, but then how come I can phone themon their cell's. Then the unit has to be reset. The new web app does not work like the old MyTracker website did. The new one takes ages to load and even longer on my cell phone. My wife recently came out of hospital and I wanted to see if she had been out with the vehicle. The web app said there were no journeys. When I phoned customer care they said there were journeys. I have a screen shot that shows there are no trips when there were. What has now prompted me to write this is that a few minutes ago I wanted to check where my son was as he travelles long distances to work and back. I could not log on via my desktop or cellphone. When I called customer care they said the system was down. This is unacceptable. It sounded as if there was a party in the call centre and the consultant had " I don't give a damn" attitude. Whilst writting this I have checked numerous times on my phone. The system has just come back now. I can log on but the data does not refreash. I would suggest to anyone thinking of using tracker to think again and look at other options.