Tracker unit not responding

Well... I understand that we in lockdown. It's been 2 weeks since I reported that my tracker unit is not updating. YET.... I called to fit in a new unit. I was contacted and a contract was done. Tracker has been calling me daily to install a new tracker unit. But when I ask tracker to deal with the existing unit. They say it's lockdown, they don't have technicians. I'm confused.

I demand a credit. I demand to be released from all my contracts.

Thanks to you, the whole world knows I DO NOT HAVE A WORKING TRACKER UNIT.

Thank you