Tracker

I don't think that Tracker has a bad service but It is rather disappointing of Tracker to be sending accounts to debt collectors because of what seems to be internal billing/ accounts inefficiencies. I had an account with Tracker from 2015 for vehicle that I sold in November 2020. I however continued to have debits deducted from my bank account until June2021. I contacted Tracker, explained the issue and was made to understand that the issue had been handled and I did not have have to pay anything since I had sold the car. The consultant who I will not disclose said that they had spoken to their boss to the effect and I needed not to worry about it. I received an email (copied and pasted below) and thought it was all sorted. The surprising thing is that I received continued to receive emails and text messages with remainders of this account. I wrote several emails where in some instance I was asked to send the proof of the emails which I did. It would appear like the account was revived because at a certain point I received an invoice that showed that I owed R269.39. I called Tracker again and was made to under stand that the issue was sorted . I then received a credit note to the same amount. I continued to receive reminders and threats via email and SMS that I owed certain amounts which continued to rise monthly. Today I received an sms that I have been handed over to Debt collectors who called me today asking me questions about this. I said needed to time to compile my evidence before answering any questions ns asked them to call me tomorrow. Could Tracker kindly look into this issue. Regards *** via eversrv.com Attachments Jul 8, 2021, 5:18 PM to me

Dear Valued Client

Your Tracker debit order has returned unpaid, kindly make a payment by the 25th of this month. We have attached your invoice/s hereto reflecting the amounts due.

Direct deposits can be made to Tracker's banking account, the details of which appear hereunder:-

ACC NAME: - TRACKER CONNECT BANK: - FNB BRANCH: - GLOBAL TRANSACTIONAL SERVICES ACCOUNT NUMBER: - *** BRANCH CODE: - 255005

YOUR ***

AMOUNT DUE: R 0

If your banking details have changed please contact Tracker on ***or e-mail us *** to update our systems.

Please note your account has to be up to date at all times, to enable us to track your vehicle in the unfortunate event of it being ****** or hijacked.

Kind regards