Pathetic service

My vehicle is fitted with Tracker system and i pay a monthly premium for their services. I recently noticed that i cannot log into "My Tracker". I called their call center on the 16/07/2020 and I was told that I will be receiving a call from one of their technicians as they cannot pick up the system on their database. To date I received no response form any of their technicians or the call center. I am given to understand that I am paying for services not being rendered! This is very poor service from Tracker. WILL NOT RECOMMEND TO ANYONE!