Your Delivery is not delivering

Can you believe a company so large getting it wrong not 1ce but 3 times and all they say is sorry no1 home where i have cctv footage to back up the fact that they never set foot at my door and just try and get hold of them 45 mins to get to speak to a human or send them a email the automated response is less than a minute with the actual response never so who takes accountability and ownership of late delivery of goods? Seems no1 at this company does