KC
Kate C
1 reviews | Active since Jul 2023
18 Jul 2023, 15:24
Worst , Unreliable , poor courier company
Worst courier company of them all have been waiting for delivery of my parcel from 12July 2023 worst they called me and arrange delivery on 15 July and told me to wait at a police station whole day waiting for them did not show up, called on 17July, Monday they told me incorrect delivery they have on their side advised them of the correct address to deliver to called me told on their way to deliver at my work address still did not show up, called them again on 18 July in the morning agent I spoke to placed me on hold forever till I dropped the call , called again spoke to an agent asked them what address they have still confirmed incorrect address for delivery asked him to update the address and he promise will be delivered still waiting
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Replies (3)0
Replies (3)
Skynet Worldwide Express's replyOfficial
18 Jul 2023, 16:55Dear Kate Chirwa
Thank you for sharing your feedback. We apologise for the negative experience and frustration caused. We have conducted a thorough investigation into the matter and have identified the root cause of the delay. Our consultant will be in contact with you to discuss this further.
Please be assured that we are committed to providing you with the highest level of service and that we will do everything in our power to ensure that we meet and exceed your expectations going forward.
Yours sincerely,SkyNet Worldwide Express
Thank you for sharing your feedback. We apologise for the negative experience and frustration caused. We have conducted a thorough investigation into the matter and have identified the root cause of the delay. Our consultant will be in contact with you to discuss this further.
Please be assured that we are committed to providing you with the highest level of service and that we will do everything in our power to ensure that we meet and exceed your expectations going forward.
Yours sincerely,SkyNet Worldwide Express
Skynet Worldwide Express's reply18 Jul 2023, 16:55
Official
Dear Kate Chirwa
Thank you for sharing your feedback. We apologise for the negative experience and frustration caused. We have conducted a thorough investigation into the matter and have identified the root cause of the delay. Our consultant will be in contact with you to discuss this further.
Please be assured that we are committed to providing you with the highest level of service and that we will do everything in our power to ensure that we meet and exceed your expectations going forward.
Yours sincerely,SkyNet Worldwide Express
Thank you for sharing your feedback. We apologise for the negative experience and frustration caused. We have conducted a thorough investigation into the matter and have identified the root cause of the delay. Our consultant will be in contact with you to discuss this further.
Please be assured that we are committed to providing you with the highest level of service and that we will do everything in our power to ensure that we meet and exceed your expectations going forward.
Yours sincerely,SkyNet Worldwide Express
KC
Kate C's updateReviewer Update
20 Jul 2023, 18:26Unhappy customer with your services which, I find disrespectful and inconsiderate , I received reply on Tuesday , Wednesday morning received a call from an agent confirming my details for delivery and all was inorder was promised it will be delivered was fine with that , No delivery was done , Thursday morning received a call confirming my delivery and promised package will be delivered up until now have not received my goods tomorrow it's Friday I know package will not be delivered , Saturdays am not working meaning won't be available at my work address and I'll be told arrangement has to be made to meet You at the nearest police station and me as customer will have to pay for travelling cost to the police station , Dealing with Skynet is depressing.
KC
Kate C's update20 Jul 2023, 18:26
Reviewer Update
Unhappy customer with your services which, I find disrespectful and inconsiderate , I received reply on Tuesday , Wednesday morning received a call from an agent confirming my details for delivery and all was inorder was promised it will be delivered was fine with that , No delivery was done , Thursday morning received a call confirming my delivery and promised package will be delivered up until now have not received my goods tomorrow it's Friday I know package will not be delivered , Saturdays am not working meaning won't be available at my work address and I'll be told arrangement has to be made to meet You at the nearest police station and me as customer will have to pay for travelling cost to the police station , Dealing with Skynet is depressing.
Skynet Worldwide Express's replyOfficial
24 Jul 2023, 08:45Dear Kate ChirwaWe are sorry for the delay and inconvenience caused. We have conducted a thorough investigation into the matter and have identified the root cause of the delay. We have taken immediate corrective actions to prevent such occurrences from happening in the future. The parcel was delivered. Please confirm receipt thereof.
We appreciate your understanding and look forward to serving you better in the future.
Yours sincerely,SkyNet Worldwide Express
We appreciate your understanding and look forward to serving you better in the future.
Yours sincerely,SkyNet Worldwide Express
Skynet Worldwide Express's reply24 Jul 2023, 08:45
Official
Dear Kate ChirwaWe are sorry for the delay and inconvenience caused. We have conducted a thorough investigation into the matter and have identified the root cause of the delay. We have taken immediate corrective actions to prevent such occurrences from happening in the future. The parcel was delivered. Please confirm receipt thereof.
We appreciate your understanding and look forward to serving you better in the future.
Yours sincerely,SkyNet Worldwide Express
We appreciate your understanding and look forward to serving you better in the future.
Yours sincerely,SkyNet Worldwide Express