Hellopeter
Share Your Experience
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nyiko B

1 reviews | Active since Oct 2017

30 Nov 2020, 19:54

worst stupid company

This is worst service ever, don't use this company. They don't know what customer service is, ever since there's this so called droppa thing.

I requested skynet to collect a parcel for me today (30 November 2020) and they promised to collect around 14:30 but they didn't so i tried to call their 087 number only to find this rude ladies who didn't even helped me with anything.mind you i already paid them.

At 16:49 that's where this other lady call Zanele told me that they wont be able to collect today after i have tried to call them million times. the parcel was supposed to be collected before 5pm since i bought the stuff online and they don't keep them in their warehouse after sales.

i had to organize a parson with a bakkie to go collect and take it to his house and i will see what to do tomorrow morning since it had to move from the warehouse, this was another expenses.

i don't want anything from this company anymore but my money back

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Replies (2)
Skynet Worldwide Express
Skynet Worldwide Express's reply01 Dec 2020, 11:17
Official
Dear Nyiko Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *********** I assure you of my personalized service at all times.Yours sincerelySkynet SA 
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nyiko B's update01 Dec 2020, 13:23
Reviewer Update
Ah you called me and i said im phone battery is about to die then you gave me a number to call back but on that number no one is answering the phone. I havr been trying to call it for the whole hour now.

You people must just give me my money back so that i can make other plqns to receive my parcel.

Please refund me my money please.

This is so boring. I will never use your services ever again in my shipments ever