AB
Adhir B
1 reviews | Active since Aug 2021
28 Dec 2021, 08:28
Worst service received
Worst online service received from Incredible connection. I placed an order for a Samsung A32. Courier reference JDG*** My parcel supposed to be delivered last Friday and its still not delivered. Skynet never answers their phone. I had to look on Facebook for the managers cell number. Apparently yesterday (Monday) the courier driver got hijacked which is very suspicious. I called into Incredible connection today, but received no help except a useless reference number.
I want an urgent refund, and an apology.
To potential customers: Do not shop at Incredible connection or support Skynet. It'll be your worst mistake
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Replies (1)
Skynet Worldwide Express's replyOfficial
31 Dec 2021, 07:58Dear Adhir,
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. Unfortunately your shipment was part of the lost parcel in a highjacking where the driver was brutally attacked. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right. We have informed your supplier ( Our client ) of this loss and I am certain a replacement has been arranged. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply31 Dec 2021, 07:58
Official
Dear Adhir,
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. Unfortunately your shipment was part of the lost parcel in a highjacking where the driver was brutally attacked. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right. We have informed your supplier ( Our client ) of this loss and I am certain a replacement has been arranged. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre