Worst service, frustrating call centre, don’t answer client emails

This company has the worst communication with clients. I have to keep emailing them regarding my parcel that has not been delivered yet they don’t even answer my emails. If you try to phone them then it’s even more frustrating cos everyone that happens to answer will transfer you to someone else until you give up or run out of airtime. My parcel was supposedly held at customs and they said I needed to pay an extra fee to SARS which I did and then they went completely quiet. My parcel has been sitting with them for the past two weeks and no one knows why it’s not moving despite all the extra charges I have had to pay. I’m starting to think they ****MED me cos no normal business would operate like this.