Worst service ever received from a courier company!!!!

Worst service ever received from a courier company !!! Skynet received my parcel from Buffalo logistics on the 12/06/24, it was send to the Pretoria branch on the 13/06/2024. When I followed up with Buffalo logistics on the 21/06/2024. I was told by Buffalo Logistics that my parcel will be delivered on Saturday 22/06/2024. It's been 3 weeks now they haven't delivered and when I enquire about my parcel they tell me everyday that the parcel will be delivered the very next day. I have tried to phone *** their customer service number, but all you get is an automated voice telling me, that you're call is VERY important to them and to please hold for the next available agent ..... And this carries on for hours and no person answers your call. Very frustrating! I have send so many emails to Louisa de Villiers at their customer services and she also made all sort of promises on delivery and she will escalated to the operations manager at the Pretoria branch and still my parcel is not delivered. I have begged and pleaded for driver details in order to speak to driver direct and maybe get to the bottom of where or when I will receive my package, but to no AVAIL? On 27/06/2024 she promised that my parcel will be delivered today 28/06/2024 . I'm still waiting. I've waited patiently by the phone for a call from the driver for over a week and made sure that I was at my location during this time, just in case Skynet delivers without notification. I suppose you can't complain about Skynet service because there is no service. After all this I still don't have my parcel? I think Skynet needs to educate their staff on customer services and how communication to customers. Pathetic service!! I have dealt with so many courier companies and have to say Courier Guy is still tops and a leader above the rest. Skynet should take some pointers from Courier Guy on customer service and communication to customers. Thanks for nothing Skynet