Worst service ever. Package LOST

Worst service I have ever received. I ordered an item on Everyshop. Long story short, Skynet put the wrong address on my package, while my contact details and name was correct on the waybill. They delivered my package to a stranger, without contacting or double checking the name or cellphone number on the waybill.

I have now waited several weeks for my package, emailed, called.. still no update on when and where I will receive my package. Horrible, horrible service!