Worst service ever

I app**** for my car's lisence disk through capitec bank. They're said I will receive it in 4-5 day. According to the weighbill it was delivered to the Rustenburg branch on the 29th of November. I've started querying Skynet Rustenburg via email. No reply. Then I got a whatsapp number and started a conversation. The asked me what the waybill number is and I give them the number and again no further reply. My lisence disk lapsed already, meaning I can't use my car. For a gl9bal company their service is terrible. I would not recommend using them at all.