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Hayden B

1 reviews | Active since Dec 2020

10 Oct 2022, 12:39

WORST SERVICE EVER

Good day.

I've been waiting on a delivery for my package since the 4th of October 2022 and the notification on SkyNet's parcel tracking system keeps on changing to "Delivery Exception: Consignee not available" or "Delivery Exception: Appointment required".

The package is checked into the SkyNet Kimberley branch in the Northern Cape. I've been phoning the branch almost every day to enquire about the delivery of the package, but the package just never gets delivered. And when I ask for the courier driver's contact details, I get told that they are not allowed to give out the courier driver's number.

At 10:43AM I phoned again, the lady took my waybill number and told me that she will get back to me, of which she never did.

I'm not satisfied with the service received at all.

0
Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply10 Oct 2022, 14:24
Official
Dear Hayden Bezuidenhout
 
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
 
We look forward to hearing from you.
 
Please do not hesitate to connect with us at any time on *** or ***.
 
Yours sincerely
SkyNet Worldwide Express