CVDM
Chantelle Van Der Meulen

1 reviews | Active since Jul 2018

03 Nov 2023, 16:23

Worst service ever!

Unfortunately, Shein uses this terrible company to deliver their parcels. I live in an outlying area, and they use this as an excuse not to deliver my parcels. I'll make sure that Shein stop using this company and will email them about this bad service until they use another courier company. The driver that delivers to my specific outlying area seems to drive around with my parcel and when he feels that he is not in the mood to deliver my parcel, he drives back to the hub, and this goes on for weeks. And when I phone Skynet, they tell me sorry, but they only deliver to the outlying once a week. Then I have to wait a whole week and hope the driver does his work the next time. Most of the times he doesn't. It usually takes me numerous calls to Skynet to get the driver to deliver my parcel. Ridiculous.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply06 Nov 2023, 14:38
Official
 
Dear Chantelle Van Der Meulen

Excellent customer service has always been important to us and we regret to hear that you had negative experience with our company. 
We would like to investigate your feedback further. 
Our consultant will be in contact with you to obtain the tracking details to help us resolve your query. 

Yours sincerely, 
SkyNet Worldwide Express