Worst service and communication - our company will never use your services again.

<p>I asked for a parcel to be delivered to us, 3 days in advance of a big event. I stated the urgency of this parcel and made sure it was clear that it needs to arrive at "X" date latest. The parcel was never collected because Skynet's driver couldn't find the contact person where the parcel needed to be collected. Instead of calling me, or communicating the issue with ANYONE, he/she left it at that. Now, after having to phone and ask if my parcel is almost here, I find out it wasn't even collected and no one communicated anything further. I tried calling Skynet to try and rectify this issue and see if there is a way to get the parcel on time. My calls keeps getting dropped and no one seems to bother to help find a solution or at least give a little bit of customer service. I have emailed. I have tried to speak to someone on Facebook messanger. NOTHING. This is pathetic. By the way..... your "rate our telephone customer care" option isn't active. I know, I called about 9 times. So I don't know how you're keeping track of your company's service level without that feature. </p>