Worst in the business !! Do not use them

The absolute worst courier company in the business. Their service is appalling to say the least. Not only do you spend hours on the phone trying to get through to the joburg/durban branches BUT they fill your head with empty promises, don't respond to emails - & I'm referring to management not responding, and they still do not deliver when they say they will..

I sent a package out on tuesday, early morning, on overnight freight (keep in mind I paid extra for this service too). By Thursday the client still had not received it. I called on Wednesday to check its progress. (1 day late is okay) They said it will be delivered tomorrow. I asked for an email as proof of this. No email received till date.

I called on Thursday, because by 2.30pm it was not delivered. They said "definitely tomorrow "yet again. This time I took down emails of an HOD, the consultant I spoke to on Thursday and the previous consultant from Wednesday.

I sent an email at 3pm, with my client cc'd in on it as well - because now not only has skynet made me look unprofessional in front of my client, they've been brand damaging and left my small company looking like a ****.

By friday morning at around 11am, I still had not recieved a response from the email and the package had still not been delivered. So I sent a follow up email asking for a response.

I got "package is out on delivery "..no apology, no compassion and no inclination to want to help/put me at ease. And ontop of it, the HOD, who it was addressed to, didn't bother to reply. A consultant did.

So I thought the package would be delivered finally. Later that evening my client contacted me to say that they still have not delivered.

The absolute disgust with this company!! And I've been stupid to use them for a year now... they have gotten worse and worse over the months..

I refuse to ever do business with them again. I'll gladly take all of it to aramax and fastway. And I DO NOT RECOMMEND skynet to anyone running a small business.

They do not care.