WORST EXPERIENCE WORLDWIDE

<p>I placed an order with an online overseas retailer on the 15/10/2016. The order arrived from the UK on the 17/10/16. Super quiick considering they are UK based. UNFORTUNATELY they use SKYNET WORLDWIDE EXPRESS. I apparently was sent a mail and was from this courier on the 18th in addition to numerous phone calls advising me that my parcel had gone to customs and that they were in need of my ID number in order for it to be released. Strangely I havent received a mail not a phone call nor any voice messages. As a result of them failing to contact me my parcel went through to customs warehouse. I finally get hold of someone at SKYNET WORLDWIDE EXPRESS on the 07/11/16 only to be told that I have to now pay holding fees and taxes to the value of more than half the cost of my parcel. I very reluctantly paid this ammount on the 07/11/16 after receiving no joy from SKYNET WORLDWIDE EXPRESS. I have followed up with them everyday since to find out where my parcel is only to be told a different story every phone call. I cannot EXPRESS how dissapointed I am with their lack of communication which has costed me unecessary money. I would never ever recommend their services and will definately be advising the overseas retailer about how shocking they are as a service provider. It is almost 1 month since order placement and for the most part my order has been sitting in South Africa. SHOCKING SERVICE</p>