Hellopeter
Share Your Experience
ZP
Zaakirah P

1 reviews | Active since May 2019

01 Oct 2022, 08:30

WORST EXPERIENCE EVER

Skynet Delivery are dishonest and unreliable.

I have been waiting for a delivery from them but everyday as soon as I get an sms saying they will deliever that day I almost immediately get another SMS saying the delivery failed and to reschedule even though delivery was not even attempted.

I have contacted them multiple times and they don't answer their emails or phone calls and barely answer their whatsapp and when they do it's of absolutely no help.

Yesterday one of their delivery drivers whatsapp me and told me he wont deliver my package because he wanted to go home early so he gave my package to his manager and told me to reschedule.

So once again I rescheduled for today and it was confirmed by them and once again I get these sms's.

They refuse to deliver my package and will not put me in contact with anyone who can help

0
Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply03 Oct 2022, 07:54
Official
 
Dear Zaakirah Parker
 
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution.
 
I look forward to hearing from you.
 
Please do not hesitate to connect with me at any time on *** or ***.
 
I assure you of my personalised service at all times.


Yours sincerely
SkyNet Worldwide Express