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Raine W

1 reviews | Active since Jan 2016

30 Sept 2022, 16:42

Worst ever service....

I have been waiting for my delivery which was dispatched on the 28th September to date it still hasn't arrived.

I called Skynet 10 times, calls available because their definitely recorded 5 calls were dropped intentionally as the agents couldn't provide a resolution.

I was taken from pillar to post, firstly I was told my address is incorrect, then low and behold it's correct then the driver is inAccessible and busy with collections he will get to me whenever he can. What, whenever the driver CAN! I SWEAR am at the mercy of this so called driver for the past 3 days your service is appalling, you cant meet your deadlines. Your call centre agents require training but then again you most probably paying them peaunts hence they don't give a rats ass about the customer experiences as for requesting to speak to a Supervisor....Mavis, she is never available. I want my delivery if you cannot deliver better leave the job for Aramax. First time using you and service has left a sour taste. WORST SERVICE EVER, DISGUSTING. I will never recommend or use yourself

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Replies (2)
Skynet Worldwide Express
Skynet Worldwide Express's reply03 Oct 2022, 07:58
Official
 Dear Raine Waters Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** or ***. I assure you of my personalised service at all times.

Yours sincerelySkyNet Worldwide Express 
RW
Raine W's update05 Oct 2022, 14:02
Reviewer Update
How am I suppose to contact you when you have stars hiding the contact info.

Can someones call me to address my concerns.