Worst delivery service ever!!!

I am trying to get hold of this company to no avail. I called, they never answer the phone, I tried on FB. I tried WhatsApp, but nothing. This is pathetic like really. I am waiting for a parcel. Multiple times when I tracked the parcel online, its been sent out for delivery a few times now, but they never came to my house to deliver. I work from home and can see the gate permanently from where I sit. I even checked my camera recording, they never came, but online it shows they couldn't deliver at all. What the hell is going on and why do I not get any feedback on any of the platforms? I need this parcel urgently!!! waybill number ***