Worst delivery company with no service delivery

I am still awaiting delivery of my package. I was phone by a delivery guy on Friday 28 Aug from number *** asking for a code into our estate. I provided a code 3 times via sms as I was told his phone cannot get what's app messages. He told me he is not getting the code. I told him if there is any other way to send code as I can send a 100 sms's and he will still not get it. He disconnected the call and left! I now see the status is "delivery on appointment" which I never agreed upon, it is a lie. I have been trying to get hold of any consultant to assist me since Tuesday 1st Sept by calling ***. No assistance, I took the what's app option and no consultant got back to me. Today 3rd Sept I contacted *** again. No assistance again. Took the what's app option, again! I am now still waiting for a consultant to assist me. I tried the live chat on the Sky net website, with the exact results. I have even taken the option for a consultant to call me back. I have never ever experienced such bad service, ever! I have no way of getting hold of the company at all to get my package delivered. If I could I would give them zero stars, because there is no service!