Worst Customer Service Ever

Dear Nakita

Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  

According to our tracking your parcel was delivered yesterday.

I will give you a call shortly. I assure you of my personalized service at all times.

Yours sincerely

Lydia Manganyi