WO
Win O
1 reviews | Active since Jan 2017
02 Sept 2022, 13:36
Worst Customer Service
I am still waiting for my refund. Having paid the exoribitant customs and admin fees to Skynet South Africa, the parcel was returned to sender in the UK on the same day. I had requested for a refund on the 18/08/22, and send my account details. Since then, after sending numerous emails, I still do not have my refund.
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Skynet Worldwide Express's replyOfficial
05 Sept 2022, 12:44 Dear Win Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Your refund was logged with our finance team. One of our consultant will give you a call shortly Please do not hesitate to connect with me at any time on *** or *** I assure you of my personalized service at all times.Yours sincerelySkyNet SA Customer Service Centre
Your refund was logged with our finance team. One of our consultant will give you a call shortly Please do not hesitate to connect with me at any time on *** or *** I assure you of my personalized service at all times.Yours sincerelySkyNet SA Customer Service Centre
Skynet Worldwide Express's reply05 Sept 2022, 12:44
Official
Dear Win Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Your refund was logged with our finance team. One of our consultant will give you a call shortly Please do not hesitate to connect with me at any time on *** or *** I assure you of my personalized service at all times.Yours sincerelySkyNet SA Customer Service Centre
Your refund was logged with our finance team. One of our consultant will give you a call shortly Please do not hesitate to connect with me at any time on *** or *** I assure you of my personalized service at all times.Yours sincerelySkyNet SA Customer Service Centre