CM
Christian M

1 reviews | Active since Mar 2017

09 Nov 2022, 08:34

Worst courier service in the WORLD

SkyNet is the worst courier service I ever encountered. I got an sms that my parcel(ref ***) will be delivered on Monday 7 November between 08h00 and 17h00. Nobody pitched.

Early Tuesday morning I got another sms that my parcel will be delivered on Tuesday 8 November between 08h00 and 17h00. @07h30 I phoned them to confirm that they will deliver. The call center said they will get back to me within 15mins. Never received a call back. Around 14h00 I phoned again, same story will get back to me and I never received a call back. Around 16h45 I phoned again to hear why the parcel isn't delivered yet, and for the 3rd time the call center told me they will find out and get back to me. They never did and the parcel wasn't delivered. Late Tuesday Night the tracking status was updated that "Delivery failed: Consignee was not available" - THIS IS THE BIGGEST LIE. I WAS AVAILABLE THE WHOLE TIME. HOW CAN YOU LIE LIKE THIS???????? I never received any feedback from the callcenter.

This morning(Wednesday 9 November) I received another sms that my parcel will be delivered on Wednesday 9 November between 08h00 and 17h00. Parcel still not delivered

0
Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply09 Nov 2022, 10:57
Official
Dear Christian Mouton

We are extremely sorry for the inconvenience caused to you due to the delay in receiving your parcel.
Although our company strives for 100% customer satisfaction, it's clear we've fallen short in this instance and frustration from your side is justifiable.

We have taken steps to ensure that you receive your parcel today. 

Please do not hesitate to connect with us at any time on *** or ***.
 

Yours sincerely
SkyNet Worldwide Express