Worst courier service in SA

Worst courier service in SA. My parcel arrived at the depot on 26 September 2025. It has to date (6 October 2025) not been delivered. It has now been 9 days with no delivery and no call to let me know what is going on. this happens every time a package is sent to me through Skynet. It is not acceptable. No agents are available on the online chat box either. Does this still exist? I have even tried to call other depots in other towns. Nothing