Worst courier service I received ever

<p>Where do I begin. Maybe with the several minutes of phonecalls I have to make on my own account to their customer service to find out about my package not being delivered? </p> <p> </p> <p>After my UNISA package has been with them since 25 July, and I called to find out why it was not yet delivered, I was told that they tried to deliver on 5 dates and no one was at the address. My first issue is that that is a lie, I am available at that address every day, and secondly, if I were to leave, shouldn't they send a message saying which day delivery can be expected? Or should I sit at home for however long it takes them to deliver? All other companies I dealt with does this. </p> <p> </p> <p>Then, after calling several times, and sometimes getting through just to be told by the person at the other end to hold on, and then waiting 6 minutes with no one talking to me, and eventually calling again just so that I can get another person that actually wants to talk to me, just being told that the package was not scheduled for deliver as promised by another agent yesterday, that I should just give them a call on Thursday morning again to make sure it is dispatched. WHAT! Since when should the customer remind the business of work to be done? It is a joke. </p> <p> </p> <p>Needless to say, I am still waiting for my package and will call them on thursday morning to remind them again of my package, even though assignments needs to be done without the needed study material now. </p>