Worst. Courier. EVER!

Worst. Courier. Ever!

I phoned in to reschedule as soon as I received the notification about delivery. Later that afternoon, the driver pitched up anyway. When I informed him that I had made the effort the phone and reschedule first thing that morning, he asked if there was a neighbour that could accept the parcel - a GROSS violation of procedure as it is required that an ID be presented for this type of parcel.

After the phone call I went to the website and connected to their chat to reschedule my parcel in writing, but there were no agents available in the middle of a work day. I then sent an email, to which I received and auto-reply with the promise to respond within for hours - it has been 36 hours and I have received no reply.

Whomever uses this courier to deliver their parcels need to have a serious reality check.