CR
Cath R
1 reviews | Active since Mar 2020
03 Mar 2023, 12:56
WORST COURIER CUSTOMER SERVICE EVER
We have a online business that distribute our products via Courier. We made use of Skynet to deliver the parcel to a client in Bloemfontein.. After 2 weeks the parcel was not yet delivered to the client. After tracking and requestion the location of this parcel - we found it to be in DURBAN! It is now 24 days since the parcel has been dispatched from our premises and the client has not yet received the parcel nor do we know the location of the parcel nor has there been an update from skynet, nor do they answer their phones to assist, nor do they respond to emails. WORST COURIER EVER!!!!
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Replies (1)
Skynet Worldwide Express's replyOfficial
03 Mar 2023, 14:41Dear Cath Rabie
Thank you for your review. We are sorry to learn that the parcel was not delivered as promptly as expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Yours sincerely
SkyNet Worldwide Express
Thank you for your review. We are sorry to learn that the parcel was not delivered as promptly as expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's reply03 Mar 2023, 14:41
Official
Dear Cath Rabie
Thank you for your review. We are sorry to learn that the parcel was not delivered as promptly as expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Yours sincerely
SkyNet Worldwide Express
Thank you for your review. We are sorry to learn that the parcel was not delivered as promptly as expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Yours sincerely
SkyNet Worldwide Express