Worst courier company Skynet world wide express

They don't update the parcel tracking, they don't answer calls Business hours suppose to be from 7-5 but the phone calls only going trough from 7h30 onwards but no one answers anyways. Parcel was book on the 10th of December and still today not received. I am trying to get hold of someone to see when I am getting my parcel. How do I do that if no one is answering??