1 reviews | Active since Jan 2017
Worst Courier Company
I had a parcel coming from the UK. Paid the exoribitant fees invoiced from Skynet. I apparently have to pay within 7 days of invoice, otherwise parcel gets returned to sender. I paid on the 6th day. Just checked the tracking today, turns out the parcel was sent back already. What happens now? I paid for the parcel, the customs/admin fees. But no parcel? I have not received any feedback from Skynet since payment of fees. Getting information from Skynet is like squeezing water out of a stone. Before payment I had sent numerous emails to clarify the fees, and confirmation of banking details (As I cannot pay Firstrand Bank). Replies only come after a day or 2, from *********** staff who don't know how to answer queries or read. Worst customer service I have ever received.
We are sorry that your customer experience did not match your expectation.
Kindly note the tracking number provided doesn't generate any information on our side. Please check the number and resend
We are sorry that your customer experience did not match your expectation.
Kindly note the tracking number provided doesn't generate any information on our side. Please check the number and resend
Yours sincerely
Yours sincerely
After numerous emails, still no refund.
(At least I did receive the parcel via DHL within 1 week, which was an utter pleasure to deal with.)
Skynet head office, kindly escalate this issue and refund my money.
After numerous emails, still no refund.
(At least I did receive the parcel via DHL within 1 week, which was an utter pleasure to deal with.)
Skynet head office, kindly escalate this issue and refund my money.