JC
Janett C
1 reviews | Active since Jun 2019
09 May 2023, 09:46
WORSE WORSE WORSE EVER
WORSE delivery company ever. They have had my parcel since 3 May 2023, every time I track the parcel they say they have sent an SMS/Email yet nothing has been received, I call to ensure my details are correct on the 5th and 8th May , all correct but and address reconfirmed after they advised it was incorrect. Every time i call, 1 person says address is wrong, another says they dont know what is going on. they put your call on hold, then cut the call, when you call back no one answers, your phone rings for minutes on end, when call recording stops, the call cuts too, Yet VOX is charging me for the item they posted, but I have not yet received the item. WORSE WORSE WORSE EVER
Helpful (0)
Replies (3)0
Replies (3)
Skynet Worldwide Express's replyOfficial
09 May 2023, 11:48Dear Janett Claassen
Thank you for sharing your feedback. We are extremely sorry for the inconvenience that this may have caused and understand how frustrating this must be for you. With that said, our consultant will be in contact with you to assist soon.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply09 May 2023, 11:48
Official
Dear Janett Claassen
Thank you for sharing your feedback. We are extremely sorry for the inconvenience that this may have caused and understand how frustrating this must be for you. With that said, our consultant will be in contact with you to assist soon.
Yours sincerely,
SkyNet Worldwide Express
JC
Janett C's updateReviewer Update
09 May 2023, 16:44You have the audacity to have someone call me, ensure my parcel gets delivered today, and now, 16h45 no one answers their phone at your Cape Town Office, the direct lines of your employers who called me are not answering, and the courier delivery has not yet made any form of contact, which means, I assume empty promises on parcel delivery AGAIN ! And tomorrow I bet some sort of excuse will be used again that something was wrong with my adress, yet so many other courier companies find it so easily.
JC
Janett C's update09 May 2023, 16:44
Reviewer Update
You have the audacity to have someone call me, ensure my parcel gets delivered today, and now, 16h45 no one answers their phone at your Cape Town Office, the direct lines of your employers who called me are not answering, and the courier delivery has not yet made any form of contact, which means, I assume empty promises on parcel delivery AGAIN ! And tomorrow I bet some sort of excuse will be used again that something was wrong with my adress, yet so many other courier companies find it so easily.
Skynet Worldwide Express's replyOfficial
10 May 2023, 08:48Dear Janett
The parcel was delivered. Our consultant will be in contact with you to confirm.
The parcel was delivered. Our consultant will be in contact with you to confirm.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply10 May 2023, 08:48
Official
Dear Janett
The parcel was delivered. Our consultant will be in contact with you to confirm.
The parcel was delivered. Our consultant will be in contact with you to confirm.
Yours sincerely,
SkyNet Worldwide Express