WC
Wynand C

1 reviews | Active since Oct 2021

22 Feb 2023, 12:27

Worse delivery company ever never use them again

Verey poor service and client service i was expecting a delivery in CAPE Town on 21/2/2023 iam waiting all day home with no sign of my parcel but they sms me twice stating that deliver will be before 17h00 on 2q February 2023

At 17h40 on 21 February 23 i whatsapp theme they said its still on the road and they will keep trying to contact the driver well needless to say nothing happens I track my package again on 22 February 2023 at 7h30 am whel still showing out for delivery at 9h19:17 21 February 23 at 8h15am i acall in spoke to someone else from client service stating she will speak to management and call me back haha needless to say that they never called me back

I call in again at 10h15am speak to some one else again he look then tell me that driver were late yesterday and will deliver today before 14h30

20minuts after the calle i made i received a sms stating it will be before 17h00 today

And whatsapp departement ignore me untill i called the 2nd time then get in toutch 35minuts after my call stating sorry for any inconvenience but the driver was late and cant deliver as scheduled yesterday

I think is pefetic service i home to never have to deal with this un experience company ever again they are liers and you cant complain about the service as there is no service iam afraid to say that i will receive my package today because clearly they ar untrusted in giving a delivery date time or promise to call as it never happened.

PLEASE NEVER TRUST THEM IAM A 1ST TIME CLIENT WITH THIS BAD EXPERIENCE ILL NEVER RECOMMEND THEME TO ANY ONE.

0
Replies (4)
Skynet Worldwide Express
Skynet Worldwide Express's reply22 Feb 2023, 13:37
Official
 
Dear Wynand Corbitt,

Thank you for your review.  We are sorry to learn that you have not received your parcel.  We are looking into this issue and our consultant will be in touch with you to assist. 
Kindly please let us know if you prefer a call or email so that we can discuss this further. 


Yours sincerely 
SkyNet Worldwide Express 
Skynet Worldwide Express
Skynet Worldwide Express's reply22 Feb 2023, 13:38
Official
 Dear Wynand Corbitt,

Thank you for your review.  We are sorry to learn that you have not received your parcel.  We are looking into this issue and our consultant will be in touch with you to assist. 

Kindly please let us know if you prefer a call or email so that we can discuss this further. 


Yours sincerely 
SkyNet Worldwide Express 
WC
Wynand C's update22 Feb 2023, 14:50
Reviewer Update
You dit call me with still same awnsers cant get hold of driver witch is unavailable and still my parcel is not delivered i dont whant any more calls or promises i whant my parcel today because promises and emails and calls dont solve the problem call me when you have definitely have a delivery time for me as like now you guys just increase my blood pressure with broken promises.
Skynet Worldwide Express
Skynet Worldwide Express's reply22 Feb 2023, 15:44
Official
Dear Wynand Corbitt

As advised telephonically, the driver will arrive between 17:00  and 17:30. 

Yours sincerely 
SkyNet Worldwide Express