worse customer service

My parcel was detained at customs. Going on for 4 weeks now. I paid penalties and duties and vat. Maxeen does not respond to emails or calls and neither does the manager Rista. Maxeen says it has been detained again manager Rista says it's not so. SARS says they haven't received VOC and proof of payment to release..been transferred from pillar to post through call centre no one seems to know what next or it just dies off ringing when trying to contact the manager or anyone in Imports department. They don't care it's 4 weeks almost. I did penalty payment last Tuesday and customs still haven't received proof of payment etc. Highly irate and frustrated...I WANT my GOODS. Will never ever deal with you *********** lot again..the way this is being dealt with is so *****..I hope my shipment is safe. Manager n staff have contradicting stories..parcel has been lying at jhb international since 09 October. When I did get through to Rista at 14:22pm 02 November (after trying the whole day) she said she will call back in 5 minutes but never did. I never could get a hold of her when I tried after that.