CA
Christine A

1 reviews | Active since Jul 2011

16 Aug 2023, 15:27

Worldwide worst courier service

WOW! The absolute worst courier service in the country, possibly Worldwide. It seems they like to do the 'Failed Delivery Attempt' thing with all customers because apparently they tried to deliver and failed but I was home all day and there was no delivery and nobody tried to call me to say they're trying to deliver anything and I specifically state on all my delivery orders how to dial my apartment on the intercom or to call me on my cellphone when they're delivering. Called them today to query this failed delivery and they say they'll definitely deliver today. Now it's almost 15:30 and no sign of the delivery and customer support is equally useless. I have an appointment at 4pm and I have wasted 2 days now waiting for this delivery.

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Replies (2)
CA
Christine A's update16 Aug 2023, 15:28
Reviewer Update
Update on delivery, customer service had to phone the driver and he now suddenly says he'll be here in 30 minutes when I'm not here. I ask to reschedule and they say I've reached my maximum delivery attempts. They did not even try to deliver yesterday. I will pull CCTV footage from yesterday and prove that no delivery attempt was made yesterday.
Skynet Worldwide Express
Skynet Worldwide Express's reply28 Aug 2023, 14:04
Official
Dear Christine
Thank you for reaching out to us. Please accept my sincerest apologies for the inconvenience caused.  It is important that our customers are more than happy with our service. To serve you better, kindly please provide your waybill number and contact number that you are reachable on, and our consultant will be in contact with you to assist and ensure your satisfaction. We are looking forward to hearing from you. 
Yours sincerely,SkyNet Worldwide Express