Why does Takealot use such a useless courier company!!!

So a delivery that was due to me on the 15 January was delayed because your useless company delivered it to the wrong warehouse (Stellenbosch) which doesn't deliver. They said it will be rerouted to the Somerset branch and delivery will then be done on the 16th January. Takealot sends me a text message confirming delivery will be before 17H00. After 17H15 I decide to leave the office and bump into the courier van at the gate as I am leaving who is turning back because he forgot the parcel...Oh sorry, he says I will come back to you tomorrow before 11H00. Then he goes back to the office and updates the waybill that it was delivered to Phillip at 19H00. I closed the office myself and watched this driver leave at 17H20 yesterday...yet they go back to the office and record something else. It's 11H35 and this driver is still not here with the parcel. Your call centre even hangs up on calls - I had to call 3 times to finally speak to an individual who also confirms that the parcel was delivered to Phillip. Waybill number MDX ********** 5....You get tons of complaints here and this doesn't even spark you to improve...