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Leandro P

1 reviews | Active since Oct 2022

06 Jan 2023, 16:23

Where's my parcel?

I've made a purchase from Nepal with Skynet and keep asking them for a delivery date, to no avail. They don't pick up the phone, are very absent from WhatsApp and their email replies are very vague and generic. I still don't know if I'll receive my parcel. So frustrated right now.

0
Replies (3)
Skynet Worldwide Express
Skynet Worldwide Express's reply06 Jan 2023, 16:52
Official
Dear Leandro ***natari

Thank you for your review. We are sorry to hear that you had a frustrating experience. We would be grateful for an opportunity to resolve your query. 
Our consultant will be in touch with you to assist.

Yours sincerely
SkyNet Worldwide Express
LP
Leandro P's update12 Jan 2023, 10:49
Reviewer Update
Got some phone calls telling the parcel would arrive yesterday, but no parcel so far. In the tracking system it has been on hold at the branch for two days already, without any explanation of what that means. Tried to contact the company through their WhatsApp "hotline" just to be ignored. Continued disappointment...
Skynet Worldwide Express
Skynet Worldwide Express's reply16 Jan 2023, 12:36
Official
 
Dear Leandro

Thank you for your review. We are sorry to hear that you had a frustrating experience. We are looking into this issue and will resolve it promptly and accurately. 
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.

We look forward to hearing from you. 

Yours sincerely
SkyNet Worldwide Express