Whats up, not the SKYnet lol

Booked a parcel 28/01/25 Today is 31/01/25. I was expecting to wait as I booked economy but the parcel has not even been picked up yet. I made a mistake on the waybill with pickup address but sent through an email within an hour asking for it to be ammended as i cannot do it online. I call the call centre, no answer,l. In an online chat for 13minutes already with Doris Nkomo and nothing. No response. I mean close down already. It does not help you have low prices with no service. Now i am chatting with Mabore Seabi and guess what, no reply. The AI Samantha is more help.