What service??

I claimed earbuds and a smar****ch from samsung promotions on the 19TH OF OCTOBER 2024, THEY ADVISED THAT I WILL RECEIVE MY ORDER WITHIN 7-14 WORKING DAYS. I CALLED SAMSUNG PROMOTIONS AGAIN TODAY. THEY TOLD ME THAT SKYNET IS BUSY WITH MANY ORDERS. I TRIED THEIRTRACKING ONLY TO FIND MY REFNUMBER DOESNT EXIST IN THEIR DATA. IS THIS MY PROBLEM?? COMMUNICATION FROM SKYNET IN REGARDS TO WHERE MY PARCEL IS OR WHEN I CAN EXPECT DELIVERY? TODAY IS WORKING DAY 13 AND COUNTING.