Waybill number Dhet*** missing documents

Good day,

I had documents which I was waiting for morethan a mouth, until I went to Department of higher education to query about it and I was told that the parcel was sent out with the skynet courier on the 11/03/2019. I tried to track the waybill number but I couldn't see exactly where is the parcel, then I realized to go to skynet head office and they told me my parcel is in skynet elands. I quickly run to Skynet hoping that my problem are sorted now but that was not for that day. I was assisted by Grant on 27/04/2019 and the story was deferent this time around and Grant told me that the parcel was returned to the sender because the address was bad. What suprising me is that they been delivering parcels on the very same, but today is something else. I was promised on Friday that the parcel will be return and be a hold for collection.

Grant gave me the contact for Theo to do follow up and arrangement on saturday, I've done so I did call Theo for assistance he told me to call on Monday morning on the 29-04-2019.

Today when I call Theo for arrangement I was just told to wait, I've done so but he coudnt bother even to call me back and until called him back just to do the follow up because Grant phone was off the entire day. I called him for the third time he told me that is waiting for the account.

The sad part is, after 6th times talking to Theo, he just told me that they can't locate the documents and there nothing he can done. So in other words I won't recieve my parcel.

Then our parcel are not safe.

Thanks