WAYBILL NUMBER: *** REFERENCES: JDG*** parcel tracking status changed but I am Not getting any updates I called the Durban Branch the driver has no cellphone to communicate I don't know what kind of service is that's

I am expecting a parcel this morning I call the skynet customer care I was told my parcel is with Durban Branch but my address was incomplete I requested address to be updated an agent told me he can't reach if Durban Branch I requested their numbers given *** I called them immediately it was before 9H00 am the lady I spoke too told me the driver is out already and she can't call him because he doesn't have cellphone due to ******* in the past week I insisted she make means for me to update details & parcel delivered to correct address she promised to get back to me during the Day , at 15H20 I called again I was told driver is Not yet back she will call me before close off time until now 17H30 no phone call.i checked the tracking site I find the last update on my parcel was done 12H48 ( Admin POD) can someone explain where's is my parcel & when I can expect it because I don't understand this admin POD. Proof of delivery to where,when and how ?

WAYBILL NUMBER: ***

REFERENCES: JDG***