WAITING FOR A REFUND SINCE THE 02/11/17

I ordered several items on line. Items were shipped to South Africa and then shipped back to London as according to Skynet, duty fees were not paid on time (Even though I requested that they keep it with them until the 25th, as that was when I could pay - 5 days after cut off date).

Regardless, I requested that I be refunded the duty fee that I paid on the 25th of October. Request was made on the 2nd of November. Today is the 23rd and I am yet to receive a refund.

I have called Dalene Sithole several times and emailed her about twice as many times, and I am yet to receive any form of feedback. Today I tried calling reception to speak to someone at accounts, but apparently you only have one person dealing with accounts and that person happens to be off today.

This is completely unacceptable. If I do not have the refund back in my account by end of business tomorrow, I will report a theft at my local authorities.