Waiting 11min for call to be answered, and your call is important to us.

A package was delivered to the address on the waybill, I've never received the package. Trying to call the *** no, waited 11min and still no answer. And every 10sec the lady says, please wait your call is important to us, really. I'm not happy at all. Will I order Avon again, I don't think so. Where has all the good service gone to.