VERY UNHAPPY CUSTOMER

I DO NOT WANT TO GIVE A RATING AT ALL. THE SERVICE IS PATHETIC. i HAVE BEEN TRYING TO CALL THEM AND THERE IS NO ANSWER. I HAVE CONTACTED THEM ON WATSAPP AND THERE WAS NO RESPONSE. THEY ARE CHARGING ME A FEE AND WANTING INFORMATION FROM ME THAT I DO NOT HAVE. I PURCHASED GOODS ONLINE AND I CANT GET MY GOODS BECAUSE OF OUTSTANDING INFORMATION THAT I DONT HAVE. ITS QUITE FRUSTRATING THAT A SERVICE IS RUNNING LIKE THIS!!!!!!!!!!