Very Poor Service

Very poor service and they not ashamed! I have been waiting for package since the 26th November, Today is the 2nd December. When you call there is no answer and when I tracked online the driver or whoever put a note that said '' bad adddress'' how can a address?? and why was the number on the package not called to confirm?. they have been saying they will deliver but nothing! I wouldnt recommend them to anyone