MT
Meghan T
1 reviews | Active since Sept 2018
01 Sept 2018, 14:06
Very poor service
Extremely poor service and follow up. Wasted time on phone. Broken promises on delivery times/days scheduled. Drivers are useless.
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Replies (3)0
Replies (3)MT
Meghan T's updateReviewer Update
01 Sept 2018, 14:14I have been at home all week, available to receive deliveries. My parcel from Next UK was out on delivery on August 28. When I phoned August 31st to find out why it has not been delivered, I was told the driver tried but I was not home. I have had contractors at my house all week so I have been at home 24/7. I also have a working doorbell. So that is nonsense. Instead of delivering the next day, my parcel has been sitting at the warehouse. Unacceptable. I was promised delivery today by 12pm and so I sat at home on a beautiful Saturday morning - and still nothing! What atrocious service. I will be contacting Next UK to inform them if your poor service.
MT
Meghan T's update01 Sept 2018, 14:14
Reviewer Update
I have been at home all week, available to receive deliveries. My parcel from Next UK was out on delivery on August 28. When I phoned August 31st to find out why it has not been delivered, I was told the driver tried but I was not home. I have had contractors at my house all week so I have been at home 24/7. I also have a working doorbell. So that is nonsense. Instead of delivering the next day, my parcel has been sitting at the warehouse. Unacceptable. I was promised delivery today by 12pm and so I sat at home on a beautiful Saturday morning - and still nothing! What atrocious service. I will be contacting Next UK to inform them if your poor service.
MT
Meghan T's updateReviewer Update
01 Sept 2018, 14:52They eventually delivered at 2:30pm. Still not great service, but I’m just happy to have my parcel.
MT
Meghan T's update01 Sept 2018, 14:52
Reviewer Update
They eventually delivered at 2:30pm. Still not great service, but I’m just happy to have my parcel.
Skynet Worldwide Express's replyOfficial
04 Sept 2018, 08:20Hi Meghan
Thank you for your message - we acknowledge your frustration and will bring this incident to the relevant Manager's attention.
Please accept our apologies for the frustration you have experienced.
Kind Regards
Skynet SA
Skynet Worldwide Express's reply04 Sept 2018, 08:20
Official
Hi Meghan
Thank you for your message - we acknowledge your frustration and will bring this incident to the relevant Manager's attention.
Please accept our apologies for the frustration you have experienced.
Kind Regards
Skynet SA