Very poor customer service and no delivery

Very poor service. They sent me a message to say that delivery will take place on 02/08/2023. I told my wife and she stayed home the whole day waiting. After looking the following day at the tracking it said nobody was home. I waited for another message to deliver but never got one. Phoned them and they said it will be delivered after the taxi strike and the will contact me. Checked yesterday to find out it was returned to sender. After being irritated but not rude the customer service lady just put the phone down on me. Phoned again and told to sort it out myself with NATIS. I am a teacher and cant answer my phone. Why didn't they try again before sending it back or send me a message. Very poor service. Now I don't have a License disc and it is about to expire. I paid for a delivery service which wasn't delivered. I suggest fetching your license at the traffic department as then you are dealing with real people.