CZ
Celiswa Z
1 reviews | Active since Apr 2023
06 Apr 2023, 19:17
Very frustrated with skynet bad service
My parcel was received at Kimberley Skynet branch on the 4th April 2023, same day at 10h24 they were out on delivery to my place which it is not even 5 kms away from Skynet. I've been calling call center and also Kimberley branch but no one is answering the phone. Still today no parcel received.
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Skynet Worldwide Express's replyOfficial
11 Apr 2023, 09:06 Dear Celiswa Zikiza
Thank you for sharing your feedback. We are extremely sorry for the delay and inconvenience caused thus far. It’s important to us that our customers are more than satisfied and would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
We look forward to hearing from you.
Yours sincerely.
Skynet Worldwide Express
Skynet Worldwide Express's reply11 Apr 2023, 09:06
Official
Dear Celiswa Zikiza
Thank you for sharing your feedback. We are extremely sorry for the delay and inconvenience caused thus far. It’s important to us that our customers are more than satisfied and would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
We look forward to hearing from you.
Yours sincerely.
Skynet Worldwide Express