Very disappointed

This morning I have received a message from skynet that my parcel was on it's way and would be delivered between 8 and 5 pm,I waited the whole day and I tried phoning the the phone ranged and I followed the voice prompts then after more than 15 minutes holding I'm put on voice-mail. I am very disappointed of your service as I have expected my order today but it never arrived,and I even used my work address while I knew I would take some time off and to my shock I ended up phoning vodacom which told me a different story. Skynet does not know how to do business or dela with customers period!!!I don't understand why you would send me a message that you are bring my order and not let me know when you cancel or can't make it?no apology message nothing.even when I tried tracking my way bill it showed that it was on the way to me. Honestly if my other doesn't arrive Friday I do not want it anymore you will have to return it back to vodacom as I would have lost interest in it and I would go get the offer elsewhere,where I know they won't be using your services waybill number ***